For the Quality Assurance organisation of DSM Food Specialties, located in Delft (The Netherlands), we are currently searching for a professional Business Unit Quality Manager. IHRE NEUE HERAUSFORDERUNG Responsible for the QA plan and performance of the assigned Business UnitContributing to the QA strategy of the Business Group and developing annual BU QA plansManaging the BU QA team, consisting of site QA Managers (at various international locations) and QA Advisors as direct reports and in total approximately 20 employeesEnsuring an effective QA system and organisation, in compliance with market legislations and customer expectationsProviding guidance to the BU Management Team on QA issues and monitoring the execution of the BU QA plan and performanceStimulating and facilitating a culture of continuous improvement and learning from mistakes, issues and complaintsRepresenting the BU, direct or indirectly, in different DSM QA platformsReporting to the Business Group QA Director.
Conduct regular collection calls and send reminder statements. Negotiate payment plans where necessary. Escalate problematic accounts to management. Recommend accounts for suspension or legal action when required.
About us Your Contribution Implement a comprehensive customer engagement model, including coordinating customer strategies and activities, scheduling, and conducting visits with key decision makers for all applicable accounts Build a deep understanding of customer needs to drive innovation pipeline by initiating stategic innovation projects with key accounts in alignment with product management Support the Key Account Manager [KAM] of global key accounts as key interaction point- building networks within accounts to operationalize key initiatives derived from KAM strategiesActively contribute to tactical action plans, including cultural interface managementDocument and summarize all relevant interactions and content in a structured and transparent way, while distributing the respective information to relevant stakeholders in a timely manner, both internally and externally [For non-global key accounts] achieve planned KPIs (turnover, GM) for all products sold to assigned customers [For non-global key accounts] effectively convert leads into sales through managing the sales process from lead generation to closing [For non-global key accounts] ensure accurate forecasting Acquire new sales opportunities in line with SBF strategy Initiate technical cooperation with customers and hand-overs to internal specialists, where necessary and appropriate Actively monitor the industry and market trends, as well as competitor activities- especially advancements in AR technology Contribute to a holistic market overview for KAM and product management Develop and drive the execution of an effective action plan to increase sales and profitability within accounts in assigned sales areaReview monthly account plan performance, annual accounts, and customer segmentation Represent at conferences and exhibitionsCollaborate with Marketing to plan visits, fairs, trade shows, literature and advertising programs for associated products Maintain current knowledge within area of responsibility through continuous tranining measures Follow company policies and Code of Conduct to including but not limited to policies, procedures, protocols, etc.
You will provide internal consulting services, including specifications and user needs analysis for complex project or client requirements. Key Responsibilities: • Perform, plan co-ordinate, and implement the following for complex studies: - The programming, testing, and documentation of statistical programs for use in creating statistical tables, figures, and listing - The programming of analysis datasets (derived datasets) and transfer files for internal and external clients - The programming quality control checks for the source data and to report the data issues periodically • Ability to interpret project level requirements and develop programming specifications, as appropriate, for complex studies. • Provide advanced technical expertise in conjunction with internal and external clients, and independently bring project solutions to SP teams • Fulfil project responsibilities at the level of technical team lead for single complex studies or group of studies. • Directly communicate with internal and client statisticians and clinical team members to ensure appropriate understanding of requirements and project timelines • Estimate programming scope of work, manage resource assignments, communicate project status and negotiate/re-negotiate project timelines for deliverables • Use and promote the use of established standards, SOP and best practices • Provide training and mentoring to SP team members Requirements: • Bachelor's Degree in Maths, Computer science, Statistics, or related field • 7+ years’ Statistical Programming experience within the Life Science Industry • Strong Efficacy experience • Advanced knowledge of statistics, programming and/or clinical drug development process • Advanced knowledge of computing applications such as Base SAS, SAS Graph and SAS Macro • Language • Advanced knowledge of relevant Data Standards (such as CDISC/ADaM/SDTM) Join IQVIA to see where your skills can take you • Global exposure • Variety of therapeutic areas • Collaborative and supportive team environment • Access to cutting-edge and innovative, in-house technology • Excellent career development and progression opportunities • Work-Life Balance, with a strong focus on a positive well-being Unleash your potential!
Your success directly impacts service sales, making a difference for our clients and our company Responsibilities: Resource planning Coordinate resources at the Benelux Service Centre for service jobs based on customer requirements.Implement effective service planning, review performance standards, and create improvement programs.Ensure timely and accurate invoice processing, employee time tracking, parts orders, service plan completions, quotes, and customer follow-up. People management Manage a team of 6-7 employees (including field service engineers, in-house mechanics) to meet service plan and maintenance goals.Make consistent decisions aligned with leadership, integrity, quality, urgency, and teamwork.Develop and manage the team’s technical and interpersonal skills for future growth.Ensure team members engage in learning through the Learning Link platform.Recruit and train new staff as needed.Arrange practical equipment and service training.Hold continuous 1-1 dialogues with the team to maximize their potential.
Provide strategic and therapeutic area guidance for clinical development plans in compliance with applicable regulatory, medical, and ethics guidelines. Ensure high-quality, data-driven deliverables that meet the highest standards of medical, ethical, and scientific integrity and conduct.
Provide scientific, clinical, and operational advice to internal stakeholders developing proposals: this may include, but is not limited to, providing the strategy to protocol design/clinical development plan, mining data to address important clinical questions relevant to the study, reviewing the protocol for scientific/regulatory soundness and feasibility, logistics challenges, identification of target site and principal investigator profiles, anticipated patient recruitment, standard of care and competitive landscape.
What you can expect Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
What you can expect Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
What you can expect Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
What you can expect Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.